Privacy Policy for PDF Help
This Privacy Policy explains how PDF Help (pdfhelp.net) collects, uses, protects, and shares both personal and non-personal information with users globally. By using our services, whether free or paid, you agree to the terms outlined in this policy. If you do not agree, please discontinue using the site immediately.
Personal Information
We may collect personal information from users in various ways, such as when they register, subscribe to paid plans, contact us via forms or email, or participate in other site features. This information may include an email address, name, country, and billing details (for paid subscriptions). Users can opt out of providing such information, but doing so may limit access to certain site features or services.
Non-Personal Information and IP Addresses
In addition to personal information, we also collect non-personal details about how users interact with our site, such as browser type, operating system, internet service provider, access times, and pages visited. We may also store IP addresses for security purposes, analytics, detecting suspicious activity, and improving service quality.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to enhance user experience, personalize content, and analyze traffic. You can set your browser to refuse cookies or to notify you before accepting them, but this may affect some site functionalities. Advertising partners may also use cookies to serve targeted ads based on your browsing history.
Information Security
We implement safe data collection, storage, and processing practices, along with protective measures to prevent unauthorized access, alteration, disclosure, or destruction of personal information, transactional data, or other data stored on our site. However, no electronic transmission or storage method is 100% secure.
Sharing Personal Information
We do not sell, trade, or rent personal information to others. We may share general demographic or statistical information not linked to any personal details with our partners, affiliates, and advertisers for lawful and legitimate purposes. For paid subscriptions, payments may be processed through reliable payment providers (e.g., PayPal or Stripe) according to their privacy policies.
External Sites and Services
PDF Help may contain links to external sites or use third-party services such as Google Analytics for statistical analysis, Google Ads for advertising, Freshdesk for support, Mailchimp for email campaigns, and infrastructure monitoring services like New Relic or Sentry. We do not control the content or practices of these sites or services, and any interaction with them is governed by their own terms and policies. We encourage reviewing the privacy policies of any third-party services you engage with.
Advertising and Google AdSense
Advertisements on our site may be delivered by advertising partners, including Google. Google uses cookies (such as the DART cookie) to serve ads based on users’ visits to our site and other websites. Users can opt out of the DART cookie by referring to the Google Ads Privacy Policy.
Data Retention and Deletion
Files processed through PDF Help are stored only temporarily and automatically deleted within one hour for free users (and possibly a slightly longer period for premium users). We do not archive or back up these files beyond the temporary storage window, which allows users to download their documents and handle short-term network interruptions without retaining files long-term.
EU Users’ Rights (GDPR)
If you are a resident of the European Union, you have specific rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, delete, or restrict the processing of your personal data, as well as the rights to data portability, to object to processing, and to withdraw consent at any time. To exercise these rights, please contact us at contact@pdfhelp.net; we may require certain details to verify your identity.
California Residents’ Rights (CCPA)
If you reside in California, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, or opt out of the sale of your personal information. We do not sell your personal information. For any CCPA-related inquiries, please contact us at contact@pdfhelp.net.
Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently gathered such information, please contact us promptly so we can remove it from our records. Our services are not directed toward children under 13.
Acceptance of This Policy
By using PDF Help, you acknowledge your acceptance of this Privacy Policy. If you do not agree to any part of these terms, please do not use our site. Continuing to use the site after we post any updates or changes to this policy will be deemed your acceptance of those revisions.
Changes to This Privacy Policy
We may update this Privacy Policy at our discretion. If we make material changes, we will revise the last updated date at the bottom of this section or notify you via email or clear announcements on our site. We encourage users to periodically review this page to stay informed about how we protect personal information. Your continued use of our site following any changes indicates your acceptance of those changes.
Contact Information
If you have any questions or concerns regarding this Privacy Policy or our privacy practices in general, please contact us at: contact@pdfhelp.net. Last updated: 1 February 2025.